Choosing an HVAC contractor is an important decision that you shouldn’t decide upon without doing some homework to make sure you’re making the right choice.
First, select a contractor who will ask you about your wants and needs and actually listen to you. With that noted, they should be able to present up to four options from which you can pick.
When they schedule your installation, is it when you want to have it done, or when they can get to it? Will your contractor pull a permit on every job? Doing so will ensure it meets all of your local codes.
HVAC system installation is not something you can do yourself and a successful installation requires a contractor that is skilled in a number of areas, from load calculation to piping and a bunch of steps in-between. You could get the top-of-the-line system, but if it’s not installed correctly you may not get top-of-the-line performance.
Here are a couple other questions to help you make the best selection while searching for your HVAC contractor.
Are they NATE-certified?
NATE (North American Technician Excellence) is the largest non-profit certification organization for HVAC technicians. Certified technicians have proven their knowledge in the HVAC industry by passing real-world and throrough tests designed by a committee of industry professionals. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will provide you peace-of-mind knowing your contractor has completed rigorous professional training.
Do they have references or referrals?
A professional HVAC company ought to be able to provide you with a list of recent customers that you can refer to and confirm the quality of their company’s work. Call their list of references and ask about their project and if they’d recommend them to you.
There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to check out the consumer ratings of an HVAC contractor and you’ll be shown any customer complaints against a company. The ACCA is a non-profit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be committed to their trade and will be able to provide referrals for previous work.
Another option is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are normally the most beneficial recommendations because they are coming from people you know. You’ll find out who to talk with and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors count on on positive word-of-mouth, so if someone you trust backs them it’s likely they’ll do reliable work for you too.
Are they properly licensed and insured?
Not all states require licensure for heating and cooling contractors, but almost all of them do. It’s easy to search online to determine if your state requires a license so you know whether or not to ask for one when receiving quotes from a contractor. The reason a lot of states require licenses is simply to protect you from using a company that uses less than qualified workers.
If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably better to look elsewhere to help circumvent any potential problems.
When is the best time to ask these questions?
The best time to ask questions and choose an HVAC contractor is right now, before something happens to your system. Get your furnace looked at while it’s operating normally and schedule your annual maintenance.
Your family’s health, comfort and safety is our business at Tri City Fuel & Heating Co., Inc. in West Columbia. Our HVAC experts would be happy to answer any and all of your questions. Call us at 803-265-4208. We look forward to becoming your partner in keeping your system running safely and efficiently.